Updates to library resource security processes in June 2018 are causing an error message to display stating "Your connection is not private." This occurs when your browser loads a cached page (stored before the security update) for the resource instead of opening a fresh page. To resolve this error in most browsers:
- Clear your browser cache and cookies. Be sure to clear everything, not just the current day or week.
- Close all your browser windows and start a fresh browser session.
Firefox may not completely clear the data. If you continue to see the error, please try the following:
- Go to Firefox menu (three stacked horizontal bars upper right side of toolbar).
- Select Options, about half way down with gear icon.
- Click Privacy & Security on the left-side navigation.
- Scroll down to Cookies and Site Data.
- Click the Mange Data button and a window will open.
- In the search box, type tamu.edu
- Click Remove All Shown.
- Click Save Changes.
- A message will display showing the data to be removed. Click Remove to complete the process.
- Close all Firefox windows and start a fresh session.
You may need to do this for any browsers you commonly used to access library resources.
If you need assistance, please AskUs for help.
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