Answer

It is possible for unscrupulous individuals to send fake/phishing emails designed to appear as though they are from one of the Texas A&M University Libraries.

The Libraries do send emails related to:

  • Overdue items, recalls, holds—these emails will include the title of the item.
  • Get It For Me (document delivery/interlibrary loan) requests.
  • Room reservations.
  • Responses to your requests for help through chat, email, or SMS.
  • Information about your Texas A&M Scholars profile.

The Libraries will NEVER ask you to provide:

  • Your Social Security Number.
  • Your NetID Password.
  • Credit card, bank, or payment information as part of an email response; this is handled through the MyLibrary application.
  • We do NOT ask you to login into your Library account and update your personal information.

Recommendations:

  • Make sure the email is specific and applies to you.
  • It is always safest to avoid clicking links within an email message.
    Instead go to the library website and access the information directly.
  • Account information (items checked out, due dates, fines) is available through the MyLibrary app found on the top right side of the library homepage.
  • If you have any questions about an email you received, please feel free to  contact us.

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