Answered By: David Williams
Last Updated: Feb 02, 2024     Views: 138

Procedures - Please follow these procedures and contact Amber if you have questions or concerns. The Procedure PDF is linked at the end of the FAQ.

 

  1. Ask for patron’s ID. Pull up their account and look for any kind of billing note. If the patron has any one of these notes THEY CANNOT PARTICIPATE IN FOOD FOR FINES.

 

  1. Click the drop-down menu for the FEES/FINES portion of their account. Open their “Open Fees/Fines” 

 

     

  1. Listed will be the patron’s open fees/fines. Click the blue EXPORT button in the upper right-hand corner of the screen.

      

 

  1. FOLIO will prompt a download and once it has finished, click to open the file in excel.

    

     

 

  1. Once opened in excel, go to File > Print > and change the Orientation from PORTRAIT to LANDSCAPE. Click ‘Print.’ 

 

         

 

  1. Once printed out, begin processing their donations. Check for the expiration date on the item and please DO NOT accept the following:
  • Expired food
  • Repackaged food
  • Glass containers
  • Pet food

Patrons are allowed to remove up to $100.00 of fines from their account.

The monetary amount for food to money off a patron’s account is as follows:

  • 10 oz or more: $2.00
  • Can of meat (spam, tuna, Vienna Sausages, etc.): $2.00
  • Small cans less than 10oz NON-MEAT: $1.00
  • Ramen noodles 1 package: $1.00
  1. On the printout of the patron’s fees/fines please list the following information:
  • Their UIN (found on patron's account under "Extended Information")
  • The type and amount of each item
    • Example: 4 green beans, 6 ramen
  • The date
  • Your initials

  1. A note needs to be created on the patron’s account. Go to their users’ page and scroll to the bottom. The last section will be the “Note” section. Click the blue “New” to add a new note.

             

  1. The note needs to be created with the following format:

  • Note type needs to be "General Note"

  • An appropriate title ("Food for Fines" "Patron Note" "F4F", etc.)

  • Things to be included in "Details" note field:

    • Number of items donated

    • the date

    • your initials

  • PLEASE, DO NOT CHECK THE "DISPLAY NOTE AS POP-UP" OPTION

 

 

                           

 

  1. After saving and closing the note, fill out their donation receipt. You’ll need to note the library in which the donation was received, the dollar amount off the patron’s fines and your initials. Example:

                           

  1. Place the donations on the cart that’s behind the desk with the sign “FOOD FOR FINES” and place the printout in the wooden tray that’s on top of the cart.

 

Guidelines

  • ONLY fines that have not been billed can be reduced.
  • Users CANNOT "BANK" a balance on their account by bringing in more cans than they have fines, to use towards future payments.  If they have any "extra" items ask if they would like to donate the remaining items. 
  • We are accepting donations if a user does not have a fine and would like to just donate.

Links & Files

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