Q. I got an email message from the library. Is it real, or is it a phishing email?

It is possible for unscrupulous individuals to send fake/phishing emails designed to appear as though they are from one of the Texas A&M University Libraries.

The Libraries do send emails related to:

• Overdue items, recalls, holds—these emails will include the title of the item.
• Get It For Me (document delivery/interlibrary loan) requests.
• Room reservations.
• Responses to your requests for help through chat, email, or SMS.
• Information about your Texas A&M Scholars profile.

The Libraries will NEVER ask you to provide:

• Your Social Security Number.
• Your NetID Password.
• Credit card, bank, or payment information as part of an email response; this is handled through the MyLibrary application.
• We do NOT ask you to login into your Library account and update your personal information.

Recommendations:

• Make sure the email is specific and applies to you.
• It is always safest to avoid clicking links within an email message.
  Instead go to the library website and access the information directly.
• Account information (items checked out, due dates, fines) is available through the MyLibrary app found on the top right side of the library homepage.
• If you have any questions about an email you received, please feel free to contact us.