Q. What do I do if Write-N-Cite does not work on my computer?

Norton Internet Security Users:  If you have trouble generating a bibliography from within Write-N-Cite, check to make sure Write-N-Cite has "permission" to access the internet.  To do this:

1. Open Norton Internet Security
2. Select Personal Firewall and click on the configure button
3. Select the Programs tab
4. Scroll down the list to find Write-N-Cite
5. In the Internet Access column, make sure access is set to Permit

Windows XP Firewall Users:  If you have trouble generating a bibliography from within Write-N-Cite, you will need to configure your firewall to allow Write-N-Cite as an exception.  Here's how:

1. Click on the Windows Start icon
2. Select Control Panel
3. Select Windows Firewall
4. Click the Exceptions tab
5. Click the Add Program box
6. A list of programs running on your computer will appear, locate Write-N-Cite and select it. Note: If the program that you wish to add is not listed in the Add a Program box, click Browse
7. Click OK